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Dialogflow CX: Enable IVR Features for your Voice Agent

United States

The Non-degree in Dialogflow CX: Enable IVR Features for your Voice Agent at Google is a program for international students taught in English.

📖 Introduction

Google is a multinational technology company, founded in 1998 by Larry Page and Sergey Brin while they were PhD students at Stanford University. Initially focused on developing a powerful search engine, Google has since expanded its reach into various fields including advertising, cloud computing, artificial intelligence, and hardware. As a public company and a subsidiary of Alphabet Inc., Google is distinguished for its innovative products and services such as Google Search, Google Maps, YouTube, and Android. It is renowned for its mission to organize the world’s information and make it universally accessible and useful.

📚 About the Program

This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides. Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though they're having a natural, interactive, and cooperative conversation. This lab will show you how to enable various IVR features, but you will only be able to test some of them with the Dialogflow CX Phone Gateway. Features like DTMF (Dual-Tone Multi-Frequency) and Barge-in (where the user can interrupt the bot) are not supported in Dialogflow Telephony and can only be tested with your telephony provider. In this lab you will continue building a conversational agent, exploring and adding the IVR features that Dialogflow CX provides.

This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides. Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though they're having a natural, interactive, and cooperative conversation. This lab will show you how to enable various IVR features, but you will only be able to test some of them with the Dialogflow CX Phone Gateway. Features like DTMF (Dual-Tone Multi-Frequency) and Barge-in (where the user can interrupt the bot) are not supported in Dialogflow Telephony and can only be tested with your telephony provider. In this lab you will continue building a conversational agent, exploring and adding the IVR features that Dialogflow CX provides.

🏫 About the University

Google, established in 1998 by Larry Page and Sergey Brin, began as a research project aimed at improving internet search functionality. Today, it is one of the largest technology companies in the world, offering a wide range of digital products and services that have transformed industries like advertising, mobile operating systems, and cloud computing. Google is recognized for its commitment to innovation, user-focused design, and its impact on everyday life through products like Gmail, Google Chrome, and the Google Assistant. Known for its open, collaborative work culture, Google continues to lead the way in artificial intelligence, data science, and digital transformation.

💰 Fees

Application Fee

$0 USD

$0 USD

Tuition Fee

$49 USD

$49 USD

per year

✅ Entry Requirements

All students from all countries are eligible to apply to this program.

📬 Admissions Process


1

Step 1

Choose programs

2

Step 2

Apply online

3

Step 3

Enroll

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