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Dialogflow CX: Enable IVR Features for your Voice Agent

Toronto, North America

The Non-degree in Dialogflow CX: Enable IVR Features for your Voice Agent at Google Cloud is a program for international students taught in English.

📖 Introduction

​Google Cloud is a public, private cloud computing services provider that offers a suite of cloud computing services that runs on the same infrastructure that Google uses internally for its end-user products, such as Google Search, Gmail, file storage, and YouTube. Google Cloud, a subsidiary of Alphabet Inc., was officially launched in 2008. It is renowned for its innovative technologies, including data analytics, machine learning, and artificial intelligence, as well as its global network infrastructure, which ensures low latency and high availability. Google Cloud distinguishes itself with its commitment to sustainability, operating the cleanest cloud in the industry with the largest corporate purchase of renewable energy.

📚 About the Program

This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides.Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though they're having a natural, interactive, and cooperative conversation.This lab will show you how to enable various IVR features, but you will only be able to test some of them with the Dialogflow CX Phone Gateway. Features like DTMF (Dual-Tone Multi-Frequency) and Barge-in (where the user can interrupt the bot) are not supported in Dialogflow Telephony and can only be tested with your telephony provider.In this lab you will continue building a conversational agent, exploring and adding the IVR features that Dialogflow CX provides.

This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides.Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though they're having a natural, interactive, and cooperative conversation.This lab will show you how to enable various IVR features, but you will only be able to test some of them with the Dialogflow CX Phone Gateway. Features like DTMF (Dual-Tone Multi-Frequency) and Barge-in (where the user can interrupt the bot) are not supported in Dialogflow Telephony and can only be tested with your telephony provider.In this lab you will continue building a conversational agent, exploring and adding the IVR features that Dialogflow CX provides.

🏫 About the University

Google Cloud provides a range of services including computing, data storage, data analytics, and machine learning. It offers tools like Google Cloud Platform (GCP), which provides a robust environment for developers to build, test, and deploy applications. Additionally, Google Cloud includes G Suite (now known as Google Workspace), a collection of productivity and collaboration tools such as Gmail, Docs, Drive, and Calendar. Google Cloud is designed to provide organizations with the tools they need to drive innovation, improve operational efficiency, and scale their services securely and reliably. Its client base spans various industries, including financial services, healthcare, retail, and education.

💰 Fees

Application Fee

$0 USD

$0 USD

Tuition Fee

$49 USD

$49 USD

per year

✅ Entry Requirements

All students from all countries are eligible to apply to this program.

📬 Admissions Process


1

Step 1

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2

Step 2

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3

Step 3

Enroll

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