IT Service Management

Applications for the Jan 2027 intake close on Jul 31, 2027.

The IT Service Management course is for students who want to manage ICT services. This 1-year non-degree program is taught in English and helps students develop service processes that adhere to industry standards.

The curriculum covers negotiation situations in the ICT services business and service process development. Students engage with various learning materials and recommended literature through the study environment, gaining practical knowledge and real-world applications.

Graduates can pursue roles like IT Service Manager, ICT Consultant, Service Process Developer, Technology Manager, and IT Business Analyst. They can work in the ICT sector, focusing on service management and process development, in both local and international markets.

Helsinki Metropolia University of Applied Sciences, founded in 2008, is Finland’s largest university of applied sciences and serves about 17,000 students in the Helsinki metropolitan area. Known for its practical, multidisciplinary approach, Metropolia combines technical, creative and healthcare education with a strong emphasis on innovation. Its campuses are well connected to the city’s business and technology ecosystems, offering an environment that supports applied learning and professional development.

The university provides a wide selection of degree programs across Culture, Business, Health Care and Social Services, and Technology, with 272 distinct programs and numerous English-taught options. Metropolia’s research, development and innovation activities operate through five specialized innovation hubs that link students to industry partners and real-world projects. This structure allows learners to gain hands-on experience, develop problem-solving skills and work on solutions that address current societal challenges.

International students find a welcoming and inclusive community, with extensive support services for orientation, career guidance and integration into the Finnish job market. Modern facilities and strong collaboration with employers make Metropolia a practical choice for those seeking career-oriented higher education in Northern Europe. Its focus on applied research and industry ties helps graduates transition smoothly into professional roles.