Customer Service Level 2 (Online) (Flexible start dates)

The Customer Service Level 2 program at Barnsley College is a non-degree course for students who want to learn how to provide excellent customer service. It's taught in English and takes one year to complete. The main advantage of this program is that it helps students develop strong communication and interpersonal skills.

The curriculum covers specific subjects like customer service principles, communication skills, and conflict resolution. Students will develop skills in handling customer complaints, providing solutions, and working in a team. The program also includes hands-on components where students can practice their skills in customer service scenarios.

After completing this program, students can pursue careers as Customer Service Representatives, Sales Assistants, Call Center Agents, Retail Assistants, or Receptionists. They can work in various industries such as retail, hospitality, or finance, and can be employed by organizations like banks, hotels, or department stores.